Refund Policy

We hope that you love your new Soteria London jewellery, however, if something is not quite suitable, purchases made on our website can be returned for exchange or refund within 28 days of receiving your order unworn and unused, together with the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soterialdn@gmail.com. 

All customers are liable to pay for the return shipping fees and it is advised to do this with a tracking number as we are not responsible for any items lost in the post.

You can always contact us for any return question at soterialdn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.